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About AI agents, without the hype

Deployment practice, honest numbers and the things that never make it into pitch decks.

A Two-Week AI Agent Pilot — article illustration
PracticeAugust 28, 2026 · 9 min

A Two-Week AI Agent Pilot: What You Can Really Get Done

Why pilots die after the demo, the three numbers we fix on day 0, what breaks in retrieval, and how 14 days lead to one of three honest outcomes.

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RAG or Fine-Tuning — article illustration
TechnologyAug 14, 2026 · 9 min

RAG or Fine-Tuning: What to Choose for Your Knowledge Base

Why RAG wins in 9 out of 10 enterprise cases — and where it still loses.
How to Calculate the ROI of a Support Agent — article illustration
BusinessAug 2, 2026 · 8 min

How to Calculate the ROI of a Support Agent

A simple model on three numbers: request volume, the routine share, the cost of an operator minute.

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